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Frequently Asked Questions

  • When does JackedPack ship?
    We ship the packs between the 15th - 18th each month.
    If you sign up between the 10th - 23rd, we will ship your first pack by the end of the month. Your future packs will ship in the first wave of shipments.
  • When will I be billed for recurring membership?
    For monthly, you will be billed on the 10th of every month.
    For 6-month membership, you will be billed when we are getting ready to ship you your 7th sample box. After that, it is every 6 months.
    For yearly membership, you will be billed when we are getting ready to ship you your 13th sample box. After that, it is every 12 months.
  • How much does it cost?
    JackedPack is $15 per pack. That includes shipping.
    If you sign up for six months, every sixth box is free. This works out to $12.50 per pack. The $75 for six months is billed at once.
    The best offer is to sign up for a year. Three boxes are free. This works out to $11.25 per pack. The $135 for the year is billed at once.
  • How do I update my billing information?
    Click on My Account. Click on “Update your billing information”. Enter the new information and click SAVE.
  • Is JackedPack available outside the US?
    Unfortunately, JackedPack is currently only available in the US. We are working on expanding to more countries.
  • How do I change my preferences for what samples that I receive?
    Some of our samples are only for men, like testosterone boosters; or only sent to women, like supplement developed specifically for women. If you did not fill out gender at sign up, you can update in your preferences. Some samples are based on flavor preference or goal. The more information that you provide, the better job we can do customizing sample boxes for you. Update your preferences by clicking on My Account. In Membership, click on Edit Preferences.
  • How do I cancel?
    If you have monthly membership, cancel any time.
    6-month and yearly memberships are only eligible to cancel in the first month of membership. After that, 6-month and yearly members are not eligible to cancel their membership. You can opt out of auto-renewal by canceling your membership. If you cancel in the middle of your membership, you will continue to receive sample boxes until your membership expires.
    To cancel, call 800.756.7662. We are available 24/7 to take your call.
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