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Privacy Policy

PRIVACY POLICY

LAST UPDATED: March 16, 2020

JackedPack ("Company") is committed to respecting and protecting your privacy. Seriously, we guard it even more hardcore than we guard our protein powder. And you know how we feel about our protein powder! This Privacy Policy outlines how, when, and why we gather information about our customers and what we do with it. You agree that your use of the website jackedpack.com and any related mobile applications ("Website") signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, you are not authorized to use this Website. This Privacy Policy does not apply to other third-party websites, including websites to which we link. Company is not responsible for the content or practices of any third parties.

1. Who controls your information?

Any information or other data provided to or gathered by Company is controlled by:

JackedPack

568 1st Avenue, Suite 600
Seattle, WA 98104

help@jackedpack.com

800-756-7662

2. What types of information do we collect?

Company collects the following categories of information about Website users:

  • Information You Provide to Us.We collect information from you when you voluntarily provide it to us over the Website, including as part of registering a user account or ordering goods from Company. Such information may include your name, email address, telephone number(s), address, gender, age range, and flavor preferences.
  • Content You Make Public. Company may collect information from you that you voluntarily upload to the Website for public display ("Public Information"), such as when you post a product review. Once you submit Public Information, neither you nor Company are able to control how it may be copied, shared, or used by third parties. You should carefully consider what personal information you choose to post publicly.
  • Transaction and Payment Information.We may gather additional information from you when you order a product through the Website or contact customer service regarding a prior transaction. Such information may include your bank account number, credit card number, debit card number, or any other financial information, information regarding the products you purchased, and your subscription or membership plan, if any. When you click on product links or place items in your shopping cart, we may collect or create records regarding your shopping preferences or other purchasing or consuming history.
  • Device/Internet Connection Information.When you use the Website, we automatically gather information made available by your web browser, internet service provider, and device, depending on your settings. For example, we may collect your IP address, information about the operating system or type of device you use, the date and time you access the Website, and your log in attempts.
  • Internet Activity Information.We may also collect information about your browsing history, search history, and information regarding your interaction with a particular website, application, or advertisement, including the Website. We may collect information regarding the websites, application, or advertisement you visited immediately before and after your use of the Website.
  • Geolocation Information. We may collect information about where you are located, both generally and at the time you access the Website. For example, we may collect your mailing address or ascertain your approximate location from your IP address.
  • Other Information. From time to time, we may collect other information from you, such as when you make a claim for a prize pursuant to a contest or other promotion run on the Website, when you request assistance through our customer service department, or when you voluntarily subscribe to promotions, reminders, or newsletters. 

3. How and when do we collect information about you?

Company gathers information about you through the following sources and means:

  • When you enter or upload information to the Website. Company collects information you provide to us, content you make public, transaction and payment information, and geolocation information when you enter such information on a form on the Website (including during registration), purchase products, sign up for promotional material, enter contests, upload content, post in a forum, and otherwise interact with the Website.
  • When you communicate with us.Company may also collect information you provide to us, content you make public, transaction and payment information, and geolocation information from you outside of the Website, such as when you contact our customer service department, email us (including any response to an email communication from Company), or communicate with Company via social media, such as by posting on a page hosted by Company or tagging Company in your own post.
  • Through Cookies, tracking tools, and other automated technologies. Company may use Cookies and web beacon technology to gather device and internet connection information, internet activity information, and geolocation information. "Cookies" are files that are placed on your computer or other device by websites you visit. The primary purpose of a Cookie is to identify you as a unique user of the Website. Company uses Cookies, some of which are placed by Third Parties, to customize your Internet experience, keep you logged into websites, remember your search terms, and advertise products or services to you. Company may also collect the following types of information from Third Parties: transaction and payment information (such as when you have your payment information saved in your web browser); device/internet connection information; internet activity information; and geolocation information. Like many websites, Company uses Google services and Cookies to improve the Website and advertise to users like you.  As such, when you use the Website, your personal information may be shared with Google, and shared by Google with Company. You can learn more about how Google uses Cookies, and how to manage your Cookie preferences in your Internet browser and revoke your consent to Personalized Ads, by visiting the Google Cookie Policy . Company may also use the Facebook Cookie to deliver Personalized Ads to you, as that term is described below. You can learn more about how Facebook gathers and uses personal information via Cookies, including how to set your Cookie preferences within Facebook, by visiting the Facebook Cookie Policy. Company may also use the GoDaddy Cookie. You can learn more about how GoDaddy gathers and uses personal information via Cookies by visiting the GoDaddy Cookie Policy . You can change your Cookie settings in your Internet browser (e.g., Chrome, Edge, Firefox), but may not be able to access parts of the Website. For more information about Cookies, see https://www.allaboutcookies.org/ . Here is information about the types of Cookies:

Type of Cookie

Purpose of Cookie

Necessary

Necessary Cookies are essential in order for the Website to display and perform properly. Necessary Cookies are used to identify you, prevent security risks, and to allow you to perform account-related functions.

Preferences

Preferences Cookies are used to store preferences set by you and each user for their account, such as your language preferences. Preferences Cookies improve your experience using the Website.

Analytics and Performance

Analytics and Performance Cookies collect information on how you and other users interact with the Website. Often, this information is aggregated and is used to improve the Website.

Advertising

We may also use Cookies and web beacons, including those placed by Third Parties such as Google and Facebook, to deliver Personalized Ads that may be of interest to you. We may also use a web beacon in email messages sent to track your response. Cookies and web beacons also help us and our Third-Party advertising partners ensure you do not see the same advertisements over and over and to identify block unwanted ads.

4.How do we use your information?

Company may use the information we’ve gathered from you or your device, including through Cookies and Third Parties, for the following purposes:

Business Purposes

Business Purpose

Types of Information

For Security. Company may use the information we collect to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to identify and prosecute those responsible for that activity.

Information you provide to us; Transaction and Payment Information; Device/Internet Connection Information; Internet Activity Information; Geolocation Information

To Fulfill Your Orders. We use the information we collect from you to process your payments, fulfill your orders, and ship your purchases.

Information you provide to us; Transaction and Payment Information; Device/Internet Connection Information; Geolocation Information

To Improve our Products and Services. Company uses the information we collect from you and other users to improve our product offerings and services. For example, we may consider analytics, demographics, and user feedback collected via the Website in determining whether there is sufficient demand for a new product or subscription plan.

Information you provide to us; Content you make public; Transaction and Payment Information; Device/Internet Connection Information; Internet Activity Information; Geolocation Information

To Improve the Website. Company uses the information we collect from you and other users to provide and improve the Website. 

Information you provide to us; Content you make public; Device/Internet Connection Information; Internet Activity Information; Geolocation Information

To Personalize Your User Experience. We use information gathered from Cookies to authenticate your logins, determine whether you are logged in or not, to allow you to set personal preferences when using the Website, and to make it so you don’t have to reenter the same information when you visit the Website several times within a short timeframe.

Information you provide to us; Transaction and Payment Information; Device/Internet Connection Information; Internet Activity Information; Geolocation Information

To Communicate with You. We use your information to personalize communication with you, and to respond to your requests regarding your purchases and information on our products and services. We also use your information to notify you of updates to the Terms or this Privacy Policy.

Information you provide to us; Content you make public; Device/Internet Connection Information; Internet Activity Information; Geolocation Information

Aggregate Information. Company may combine your information with that of other users to create statistical information about all users or a subset thereof. Such aggregate Information is pseudonymized and deidentified. In other words, Aggregate Information cannot be used to identify, relate to, describe, be capable of being associated with, or be linked, directly or indirectly, to a particular consumer, including you.

Information you provide to us; Content you make public; Device/Internet Connection Information; Internet Activity Information; Geolocation Information

Commercial Purposes

Commercial Purpose

Types of Information

To Advertise to You. We may use information gathered through Cookies and web beacons, including those placed by Third Parties, to deliver ads to you via the Website, and after you’ve left the Website, including advertising specific to your personal interests. The purpose of this practice, which is sometimes called "Personalized Ads," is to deliver content and advertising that is of interest to you, and to avoid displaying irrelevant advertising to you. You can better learn about such practices, including how to revoke your consent, at these websites:

www.networkadvertising.org/choices 

www.aboutads.info/choices

www.youronlinechoices.com/uk/your-ad-choices

Information you provide to us; Content you make public; Device/Internet Connection Information; Internet Activity Information; Geolocation Information

To Build a Profile. Company may create new information about you by drawing inferences from the information identified in the categories listed above, such as to create a profile about you reflecting your preferences.

Information you provide to us; Content you make public; Device/Internet Connection Information; Internet Activity Information; Geolocation Information

To Advertise to Others. We may share your reviews, comments, and other content uploaded by you to advertise our Website, including by reposting your reviews on the Website, in our advertising, or through social media.

Content you make public

Company only processes your information to the extent that is necessary to accomplish the above-stated Business and Commercial Purposes, which serves as our legitimate interest.

5.How do we share your information?

Company may share your information with Third Parties for the following purposes:

Business Purposes

Third Parties

Business Purpose

Types of Information

Service Providers. These Third Parties provide services to Company that allow Company to operate the Website, provide services to customers, communicate with customers, and so forth. Examples include payment processors, email fulfillment providers, shipping providers, customer management services, and so forth.

For Security; to Fulfill Your Orders; to Improve Our Products and Services; to Improve the Website, to Personalize Your User Experience; and to Create Aggregate Information.

Information you provide to us; Content you make public; Transaction and Payment Information; Device/Internet Connection Information; Internet Activity Information; Geolocation Information

Our Affiliated Entities. Affiliated entities are different than Third Parties in that they are businesses that are directly related to us and have common ownership with us. We may disclose, transfer, and sell your information to our affiliated entities, in which event, your information shall be treated by the affiliated companies in accordance with this Privacy Policy. Should we be subject to an acquisition, merger, sale, or other change of control or business entity status, we reserve the right to transfer or assign your information as part of that acquisition, merger, or sale.

For Security; to Fulfill Your Orders; to Improve Our Products and Services; to Improve the Website, to Personalize Your User Experience; and to Create Aggregate Information.

Information you provide to us; Content you make public; Transaction and Payment Information; Device/Internet Connection Information; Internet Activity Information; Geolocation Information

Government Officials and Private Parties Pursuant to Valid Legal Process. We may disclose your information in response to subpoenas, court orders, and other legal processes. In very rare circumstances, we may disclose personal information when we believe it is necessary in order to prevent illegal, fraudulent, or injurious actions that may cause harm to individuals.

To comply with Company’s legal obligations and to prevent illegal, fraudulent, or injurious actions that may cause harm to individuals.

Information you provide to us; Content you make public; Transaction and Payment Information; Device/Internet Connection Information; Internet Activity Information; Geolocation Information

Commercial Purposes

Third Party

Commercial Purpose

Types of Information

Advertising Partners. We may disclose your personal information as needed to our Third-Party advertising partners. For example, we may share information gathered through Cookies and tracking technology to allow a Third Party to advertise our products and services to you after you leave the Website. 

To Advertise to You, including through Personalized Ads; to Advertise to Others.

Information you provide to us; Content you make public; Device/Internet Connection Information; Internet Activity Information; Geolocation Information

Other Consumers. We may share your reviews, comments, and other content uploaded by you to advertise and market our Website and the Services, including by reposting your reviews on the Website, in our advertising, or through our social media accounts.

To Advertise to Others.

Content you make public

6.Do we sell your information to others?

Company does not sell consumers’ personal information.

7.How do we protect your information?

Company uses technical, administrative, and physical security measures (such as SSL encryption and HTTPS protocol) that are designed to protect against the loss, misuse, and alteration of the information under our control. However, no system can be completely secure.  Therefore, although we take steps to secure your information, we cannot promise, and you should not expect, that your personal and commercial information, or other communications, will always remain secure. The safety and security of your information also depends on you. Never share your password with anyone else and notify us as soon as possible if you believe your account security has been breached.

8.How long do we keep your information?

Company will retain your information for the length of time necessary to fulfill the Business Purposes and Commercial Purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law or valid court order.

9.Do we transfer your information to a different country?

If you are visiting the Website from a location outside of the United States, your connection will be through and to servers located in the United States, and all information you provide will be processed and maintained in our web servers and internal systems located within the United States. By using the Website, you authorize and consent to the transfer of personal data to the United States and its storage and use as specified above when you provide such information.

10.What are your rights when it comes to your personal information?

The California Consumer Privacy Act ("CCPA") provides California residents with certain rights relating to their personal information; please note that Company is not considered a "business" under the CCPA. Further, under California’s "Shine the Light" law, California residents who provide personal information to the Website may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

To make such a request, or if you have a specific request to access, correct, or delete your personal information, please contact us at help@jackedpack.com or 800-756-7662. Certain consumers may have the right to request disclosure of the following information: (a) categories of personal information we have collected about you; (b) categories of sources from which the personal information is collected; (c) business or commercial purpose for collecting personal information; (d) categories of third parties with whom we share personal information; and (e) specific pieces of personal information we have collected about you. To protect your privacy and security, we may take reasonable steps to help verify your identity before granting access, making corrections, providing you with information, or deleting information.

11.How do we protect the privacy of children?

You must be 18 or over to use the Website. Company will never knowingly collect any personal information about children under the age of 13. If we obtain actual knowledge that we have collected personal information about a child under the age of 13, that information will be immediately deleted from our database. Because we do not collect such information, we have no such information to use or to disclose to Third Parties. We have designed this policy in order to comply with the Children’s Online Privacy Protection Act (COPPA).

12.How can you receive and opt-out from marketing communications?

By providing your email address to Company through the Website or an email initiated by you, you consent to receive emails from us, including information concerning your account and advertising messages. Providing consent to promotional emails is NOT a condition of purchasing any goods or services from Company. You can unsubscribe to advertising emails at any time by clicking the unsubscribe link within the email, or by contacting us at help@jackedpack.com or 800-756-7662. Please note that, even if you unsubscribe from advertising emails, we will still send you any necessary, non-promotional emails about your purchase, account, or updates to our Privacy Policy and Terms.

13.Do we respond to Do Not Track (DNT) Signals?

DNT is a feature offered by some browsers which sends a signal to websites to request that your browsing is not tracked.  Company does not currently respond to DNT requests.

14.How will you know when we change the Privacy Policy?

Each time you use the Website, the then-current version of this Privacy Policy will apply. Unless we receive your express consent, any revised Privacy Policy will apply only to information collected after the effective date

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